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Complaints ~ Complaints from parents
Complaints Procedure
For Parents
Introduction

As a parent you may have a query or worry about an aspect of your child's schooling. This procedure explains the stages you can go through to resolve your concerns.

  1. The Informal Stage
    First Stage:

    In the first instance, contact your child's form tutor or subject teacher using the Student Planner. If necessary, telephone the school to arrange to discuss your concerns with your child's form tutor or subject teacher. Experience has shown that most difficulies can be solved satisfactorily at this informal stage.

    BUT, if this is not the case you will need to move onto the second stage.

    Second Stage:

    Contact, preferably in writing, your child's Head of Year or Head of Department, to explain your concerns. The Head of Year or Department will investigate the matter further and seek to resolve difficulties. If you are still not satisfied you will need to move on to the third stage.

    Third Stage:

    Contact in writing, the Senior Line Manager for your child's year group to explain your concerns. The Senior Line Manager will investigate the matter further and seek to resolve difficulties. If you are still not satisfied you will need to move onto the Formal Stage.

  2. The Formal Stage
    Fourth Stage:

    Contact the Headteacher in writing and ask for an appointment to discuss the matter, giving details of your concerns. The Headteacher will look into the issues you have raised and respond once the relevant facts have been established.

    Fifth Stage:

    In the unlikely event that the Headteacher has been unable to resolve the issues to your satisfaction, write to the Chairman of the Governing Body, c/o the school. The Chairman or a nominated Governor will investigate and respond directly to you.

  3. The Panel Hearing Stage
    Sixth Stage:

    Very few parental concerns reach this formal stage. A formal complaint is heard when all previous stages have been undertaken and the issue remains unsolved.

    If you decide to take this formal action, you will need to write to the Governing Body (via the Clerk to the Governors), at the school, stating that you wish to make a formal complaint. The Governing Body will convene a small panel of governors, who have not been involved previously, to look in detail at the issues you raise. One member of the panel will be completely independant of the school, the management and the governors.

    You will be invited to attend a meeting of the panel to discuss your complaint. You will be given at least 14 days notice of the panel hearing. After fully considering your complaint the panel will write to you within 14 days to inform you of its decision.

    For most complaints about a school the decision of the panel is the last stage in the procedure. However, there are certain types of complaints for which a Seventh Stage is open to you

  4. Education Funding Agency
    Seventh Stage:

    The seventh stage involves contacting the Education Funding Agency where you will be given information on what you have to do. A complaint should be sent via the Department for Education's schools complaints form (available at www.education.gov.uk) and posted to Department for Education, Castle View House, East Lane, Runcorn, Cheshire, WA7 2GJ.

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